My Leadership Journey in Product Design
On my last 3 years in SAP I have exercised more strongly my leadership skills in product and UX design. I was happy to do so while enhancing my knowledge in the fascinating (and full of purpose) field of Sustainability. In this journey I worked in two products: SAP Sustainability Footprint Management and SAP Sustainability Control Tower. As a side project, I am having the chance to lead a new initiative in SAP: the Design Hub Berlin along with 2 amazing colleagues Beca and Zahra.
Learn more about my journey here.
Leaf Mobile App
Leaf mobile app was the big winner of DevEx Challenge on Sustainable Integrated Mobility. A short Design Sprint of 3 days was the time frame we had to submit a solution focusing on UN Sustainable Goal of Climate Action.
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SAP Data Intelligence Platform
SAP leadership has been voicing the relevance of integrating our systems. A mindset shift from focus on scattered tools towards the idea of platforms. This way we could provide our users with a seamless user experience end-to-end. In the Machine Learning foundation team, our UX design team lead have as a mission to harmonize visual and interaction patterns in the 7 tools involved in the Data Intelligence Platform, and continuously validate the use of each new component added to this system.
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SAP RealSpend Travel2Budget
This design concept incorporated SAP strategic aspects of data integration, Conversational UX and usage of ML APIs.
We looked into travel requests, for its frequency and relevance on expenses controlling. Our concise data visualisation, the systems integration and the help of Co-Pilot helped managers (non-experts in finance) quickly understand if a travel approval was risky at that point in time. As well as team members got responses faster and with the help of Co-Pilot could find alternative options, if a booking was crossing the budget line.
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SAP RealSpend ML POCs
Supporting budget monitoring in real-time, we looked into the issue of mistaken bookings, future expenses forecasting and smart tagging.
The machine learning feature challenge demanded from us ideation and quick iterations based on experts feedback. The 3 PoCs were refined until one could be finally incorporated into our product, based on real findings.
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SAP RealSpend Expenses Relations
We looked into teams that need to redistribute budget, for spending too fast or too slow. This task could consume a considerable amount of time from controllers and managers.
This solution aim to help managers visualise easily their bookings, from their accounts in relation to their cost centres and vice-versa. E.g.: they could spot which team has spent the most on Travel in Q1 and the ones the spent the least.
In this feature redesign we also fixed bugs on navigation and data visualisation.
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Designing for Change a.k.a DesignOps
when it’s all about change management
A keynote by Kristin Skinner (author of Org Design for Design Orgs) inspired me to reflect on my team and organisation current state. I started with 3 fundamental questions:
Do we feel we all contribute to a better product?
Do we feel our work is appreciated?
Are we having fun working together?
Which paved my way towards a new investigation I like to call “Designing for Change”.
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SAP Strategy Management
We looked closely into the topic of Strategy Management, and an existent SAP solution that should then be re-designed, going to cloud, with a fresher look (FIORI 2) and less complicated experience in terms of data input and monitoring (real-time). Our goal was to provided easy to use concepts related to monitoring, forecasting, benchmarking KPIs. Including how to insert live-data (among diverse data sources), visualise correlations via causal and strategic maps, and further communicate your strategy to your stakeholders.